Frequently Asked Questions

We typically process and ship orders within 24 hours of payment confirmation (excluding holidays). You can track your order status in real-time through your account's [Order Tracking] feature.

We accept major credit cards (Visa/Mastercard) and PayPal. All transactions are protected with SSL encryption, ensuring your payment information remains secure.

For unshipped orders, please contact our 24/7 customer service immediately for modifications.

We are the official direct sales channel of the brand owner. All products are identical to those sold in brand boutiques, with authenticity verification available on the brand's official website.

If you identify quality issues, please contact our customer service within 30 days of delivery with supporting evidence (photos/video). We will provide either a full refund or free replacement as detailed in our [Warranty Policy].

While we carefully review all product information, slight color variations may occur due to photographic lighting. For significant discrepancies, you may request a full refund or replacement.

• Standard Shipping: Free worldwide delivery, typically arriving in 7-30 business days (varies by destination).
• Express Shipping: Available for an additional fee (varies by country). Please contact customer service before ordering to confirm express shipping rates and timelines.
• For details, see [Shipping Policy]

Note: All orders ship via Standard Shipping by default.

We cover all customs duties - you won't be charged any additional import fees.For details, see [Shipping Policy].

• No-questions-asked returns: Available within 30 days of delivery (items must be unused in original packaging) - customer pays return shipping.
• Quality issues: Free returns with prepaid shipping label (requires photo evidence).
• For details, see [Return Policy]

After we receive your return, processing takes 3 business days. Your bank may require 3-10 additional days to complete the refund.